Return policy

We are committed to ensuring that your shopping experience is nothing short of exceptional. To maintain the highest standards of service and quality, we have established a refined return policy designed for your convenience and peace of mind.

Eligibility for Returns

To qualify for a return, please ensure that your item meets the following criteria:

• The product must be unused and in the exact same condition as when you received it.
• The item must be retained in its original packaging, including all tags, accessories, and documentation.

Timeframe for Returns

We invite you to initiate a return request within 14 days from the date of delivery. This window allows you ample time to assess your purchase while ensuring timely processing for all parties involved.

How to Initiate a Return

To begin the return process, please send an email to xinhuanqiu@qvcdailydeal.com. In your message, kindly include your order number and a brief description of the item you wish to return. Please note: You must email us to obtain the correct return address and further detailed instructions. Do not ship items back without receiving this confirmation, as unauthorised returns may not be accepted.

Refund Processing

Once we receive your returned item and verify its condition, we will promptly process your refund. Please allow 5 to 10 business days for the refund to be reflected in your original method of payment. We appreciate your patience during this period as we ensure every transaction is handled with precision and care.

If you have any questions or require assistance, our dedicated support team is at your disposal via xinhuanqiu@qvcdailydeal.com.